How Does RSI Charge Clients for Services? Consultants, analysts, specialists, attorneys and the like usually charge an hourly rate for their services. In many cases, an “estimated number of hours” is included giving the client some idea of what the initial (cursory) cost will be.
Rarely is there a “flat” rate given for research, development and production all rolled into one service. In the case of investigatory and research work, the number of hours calculated can and often does change due to issues that (a) were unknown; (b) were not disclosed or disclosed after-the-fact; (c) change the scope of operations; or (d) all of the above.
RSI uses a billing and cost system that is similar to most professions; however, we take into account data and statistics from many years of past projects to where we can better estimate, and even determine a flat rate for many of our services.
From a single-owner business all the way to mutli-international corporations and their subsidiaries; from local government infrastructure projects to overseas governance operations, we can reasonably and justifiably determine costs and time to where they can be clearly articulated and understood. Moreover, throughout the projects we perform, we can determine quickly if changes need to be recommended that can affect costs, or act promptly when a client wishes to add or amend services to the original project / service guidelines.
Over the years, we have designed clear and concise Agreements for Services that include detailed and understandable Service Descriptions listing exactly what we will or will not do; the time that will be required; and the amount it will cost (e.g. hourly, estimated number of hours, flat rates, etc.) to where the client is comfortable with both the description of services to be performed, as well as the costs involved. We work by:
- Hourly rates
- Hourly rates with established estimated number of hours calculated to be used
- Flat rates
As much as we can reasonably calculate charges, if we complete a project sooner than expected, the client is refunded the unused portion, or, at their option, may credit it for other work to be performed. In cases where the estimated number of hours may need to be exceeded, or the scope of the project has changed to such a degree that the client does not want to expend any more funds into it, their obligation for what was originally contracted is the maximum they are obligated to.
No blank check operations
No assumed payments
What is agreed upon remains agreed upon
We also use one of the most established, and unique systems to “clearly” define what we will doe for the client. Every aspect of the relationship between the client and RSI is defined in an “Agreement for Services”, which is the foundation agreement between the parties. However, we also use a “Service Description” which is actually an exhibit of exactly what RSI will do for the client, what the time frame will be and what the charges will be which is attached to the Agreement for Services.
A long-term client may have dozens of Service Descriptions, but there is only one Agreement for Services. This reduces the amount of time having to prepare, review and sign a new contract for every service to be performed. More important, it expedites that process for RSI to perform the required service which is a major benefit to the client.
We have been using this system for well-over three decades and we know it well – We designed it, and have designed similar versions for Fortune-500 companies.
As a result of the satisfaction of our clients with this system, we utilize it with any and all projects that our company will provide for our clients, regardless of the size, simplicity of complexity – in national or international forums. It is highly effective and well received. Most important, it eliminates “any” misunderstandings of what is required, what is to be produced and what the costs will be.
Contact Research Solutions today and inquire about a consultation.